I Heart Ikea
With all this complaining about furniture companies lately, I feel I need to voice my ever-increasing happiness with one particular retailer.I Heart Ikea
I always have, but yesterday my fondness blossomed. We bought our mattress at Ikea. We loved our mattress. It was perfect. We rented our house in the UK despite the fact that our mattress was 8cm too wide for the built-ins surrounding the bed. Despite the fact that there is no other place to put the sofa in our tiny house with tiny bedrooms. We rented the house remembering that our mattress was still on it's 3-month trial period.
Ok, admittedly, I feel bad having planned to return the mattress for reasons other than back problems or coil-sagginess, but in my defense, we do plan to buy the new mattress (among other things) from Ikea UK. Moreso now that I've been astonished at the lengths the company goes to make it's customers happy.
Because we were worried we'd end up with a gift card for our return, one that was good only in Germany, we were thrilled to be offered cash directly returned to our bank account. Full refund. Immediately. No questions asked. What's more, the customer service was excellent.
Due to the high value of our return, manager approval was necessary, but the manager had stepped out to lunch just before our arrival. The bilingual and friendly return-lady asked if we were doing more shopping, which we weren't because we were in somewhat of a hurry and everyone knows the minute you step into either the Ikea display floor or the shop floor you've lost 3 hours of your life. She appologized that it would be a 10-minute wait, which we were fine with (still happy that we were going to be refunded in cash), and then immediately offered to buy us lunch!
So we happily spent our 10-minute wait chowing on free hotdogs and cokes and then were promptly on our way out the door, mattress-free. YAY!
Did I mention that this satisfying return experience was especially relieving since we were both DREADING having to take the mattress home with us again: a 160x200cm mattress improvisationally bound to the roof of a car while putting its way down the Autobahn is never a good idea.
Post a Comment