Couch Chronicles
As if our waiting game wasn't bad enough, we have endured new sofa-bed-related drama of late.I promptly received a call back from the aforementioned company, a lady who conceeded that there was no help for our situation as their earliest date for delivering our couch would be AFTER the movers had come and gone. She advised a cancellation in the way of a faxed letter to the headquarters. Of course I did this immediately.
Magically, two days after I faxed in the letter, I received another phone call from the store: "We can deliver your sofa-bed tomorrow afternoon!" - I'm thinking, "well, I should have tried to cancel that order 2 months ago!" And so it was that we were finally expecting the arrival of the sofa.
The delivery men arrived on time, our excitment high to finally have somewhere to sit, to finally be able to use the 1/3rd of our apartment that had, until then, remained vacant. And then catastrophe:
On the first piece of the sofa that the delivery men lugged up our three floors and into the apartment, a tear. A rip of about 1.5 inches directly on the front of the sofa. Not on the seam, just in the middle of the fabric; in such a place that the tear would lengthen with every butt that snuggled onto the couch.
What a disaster.
What now? Well, having declined receipt of the sofa, we have now contacted the company, AGAIN, and asked for our payment refunded in full, AGAIN. Predictably, we got some blah-blah about how it will take some time as this process must go through so-and-so at such-and-such and so on.
Still sofaless, we now wait to see if we receive the refund for our too-late, defective dreamcouch.
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